Frequently Asked Questions (FAQ) - Richmond RV Rentals

How are the Travel Trailers cleaned between rentals regarding COVID-19?

At Richmond RV Rentals, we have always prided our business on providing comfortable, CLEAN, well equipped RVs for our clients. We have always followed a rigorous cleaning regimen in between rentals, and with the recent outbreak of the COVID-19 virus, we have added the following CDC guideline recommendations for cleaning. Rigs now have a minimum 3 day rest period between rentals. All soft and hard surfaces are sprayed with disinfecting spray. Bathrooms are cleaned with a bleach solution and wiped down. Please be assured every rental with Richmond RV Rentals will be as clean as it can be.

What is required for my tow vehicle?

All of our Travel Trailers are equipped with electric brakes. The tow vehicle must be equipped with a 7 way round trailer connector and the associated wiring for a brake controller. BRAKE CONTROLLER’S ARE REQUIRED FOR ANY TRAILER WEIGHING OVER 3,000 lbs. The Travel Trailers also have a 2 5/16″ coupler. Brake controllers and draw bars with the correct sized hitch ball are available for rent for a nominal fee.

What is included with the rental travel trailer?

Each of our travel trailers are equipped with pots and pans, cookware, dishes, silverware, coffee maker, and a portable grill.

Is there a minimum rental period?

All of our trailers have a three night minimum rental period.
Minimum rental periods are necessary due to the cost of prepping the vehicle prior to your trip and the cleaning cost after your trip.

Is insurance required?

Some insurance companies will provide a binder to cover both liability and comprehensive coverage on a towed trailer. Check with your vehicle insurance carrier, if they will provide a binder for both liability and comprehensive, then additional insurance is not necessary.

Do you allow pets?

Yes, with restrictions. We permit small to medium sized well-behaved dogs in our “Pet Friendly” designated RVs.

If evidence of a pet is found in a rental that has not been pre-approved for a pet, you will be charged a $100 pet cleaning fee.

Do you allow smoking in your RVs?

No, all of our rental units are strictly smoke-free. Smoking inside an RV will result in a $250 cleaning fee charged to the security deposit.

Why is the Security Deposit required?

The Security Deposit is dictated by the insurance deductible set by the insurance company. Some of the rigs carry a $1000.00 deductible and some of our rigs are $500.00. It is based solely on the value of the camper. The Security Deposit is fully refundable upon return of the undamaged travel trailer.

Do you offer Delivery Service?

Yes!! We have many clients that take advantage of our Delivery Service. This will include delivery of the travel trailer to the location of your choice (Campground, your house etc), Setup and walkthrough and pickup up the conclusion of your rental period. The Delivery Fee structure is $175.00 within 25 miles. $4.50 per mile over. This is due to the time and fuel cost to deliver a rig.. remember it is not just one trip to deliver a rig… it the delivery trip, the return trip, the pickup trip and the return from pickup. Please contact us directly if you have any questions about delivery service. Contact Us

For Example, if a campground is 100 miles from our location (3429 Charles City Rd, Henrico, VA 23231), it would be $175.00 for the first 25 miles and then the additional 75 miles at $4.50 per mile over. The total delivery fee would be $512.50. (75 x $4.50 = $337.50 + $175 for the first 25 miles).

What is included in the "Linens Package"?

Due to COVID Restrictions, we no longer offer a “Linens Package”

Are Generators available?

We have generators for rent that will provide power for the entire travel trailer. The generators are $40.00 per night with 8 hrs of usage included. Overages are billed at $10.00 per hour.

What is the cancellation policy?

50% refund up to 14 days before pickup, then no refund after that.

No refunds will be issued for early returns.

Are there any "Hidden Fees"

The only extra fee we charge is for tank dumping. In the event the grey and/or black tanks are not returned completely empty, there will be a $100.00 fee as we have to take the rigs somewhere to dump the tanks. Please don’t hesitate to reach out to us if you have any questions on this. Contact Us

Are the campers equipped for Dry Camping?

All of our campers are equipped with a fresh water tank, a black water tank (toilet), a grey water tank (shower and sinks) as well as a 12v Battery. This enables camping without being hooked up to resources. HOWEVER… the functionality of the camper is dependent on a 12 volt power source. A generator will be required to recharge the battery at frequent intervals. We recommend full hookup sites in order to take advantage of a relaxing camping adventure. Please call us or send us a message if you need more information: info@richmondrvrentals.com

Richmond RV Rentals and Keith were incredibly easy to work with. We got the exact right size camper delivered to our site. It was clean and set up with all essentials. Keith gave us a quick run down and was available for any questions with great response times. This is definitely our go-to place for getting a camper for family camping trips. And the price (including drop off and pick up cannot be beat!)

Outdoorsy User

Keith was great! The coach was ready to go upon our arrival. He took the time and made sure we understood everything. Keith made my family & I feel welcome, and that meant the world. Keith was available any time I had a question. I will absolutely be using Richmond Rv Rentals for all of our camping needs.

Justin

This was my first time renting a camper trailer. Keith was great, helpful and very informative. I have already made a second booking for this coming April.

Renting with Keith was a breeze! Very responsive to questions/concerns. He spent as much time as I needed going over how to use everything in the camper since it was my first time. Keith was very flexible with the pickup/return time so that it fit my family’s schedule. The question is not ‘IF’ I will rent from Keith again, it’s ‘WHEN’!!!

My family and I had a fantastic trip in this RV trailer. Keith was great to work with throughout the whole process. I will definitely be a return customer. Highly recommend.

Bruce

We rented the big coach from Richmond RV Rentals and traveled to Hilton Head Motorcoach Resort. We completely enjoyed our time in the big rig! Keith went out of his way to make sure everything was perfect at pick up. The coach was clean in and out and read to go! Keith was available for questions (first time camper) and help was just a phone call away. I highly recommend Richmond RV Rentals whether it your first time or experienced camper, you won’t be disappointed. If you’ve never camped this is a great way to experience it without the big investment and Keith is more than willing to help get you on your way. We will definitely rent again in the near future. Thank you Richmond RV Rentals for an awesome vacation! Sent from my iPad

Rich

Great experience for us first-time trailer renters. Keith set us up for success and was available throughout our trip when we had questions. Seamless experience and one we want to repeat again soon!

David

We had a great time and Keith was great to work with.

Ruth

Keith really went out of his way to ensure we had everything we needed for our camping trip. He was available to answer all of our questions prior to our trip. We are first time renters, but will be renting again! Thank you! The Smith family.

John Smith Ashland, VA